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Auditing

Comprehensive auditing programmes

At CPM, we believe retail auditing is more than just delivering POS compliance. Our comprehensive programmes incorporate face-to-face, telephone and online contact points. We even monitor and audit social media and online chat. We provide you with the complete picture, enabling you to make informed decisions to drive your business forward.

Whether you’re looking for auditing of consumer behaviour, net promoter scores, or retail compliance, we will build a bespoke programme for your brand, anywhere in the world.

Face to face auditing

Our auditing provides real-time, actionable insights from the retail environment at local, national and international level.

Digital auditing

Our engagement portal *shopt allows retailers to self-audit, while our associate business ‘Detail’ offers a unique online auditing solution.

Mystery shopping and research

CPM’s team of highly qualified researchers capture valuable market intelligence, in real-time, with advanced technology.

The CPM Group

Introducing you to the CPM group
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Introducing ACTiON from CPM

Consumers now expect seamless integration of reality and the digital world. And that’s what we’re delivering. A video solution where anyone online can get immersive face-to-face advice, training or customer care - wherever and whenever they want it. Our solution comprises ACTiON, our new v-commerce platform, media-trained experts, AV kit and even branded studio spaces. It’s the ultimate one-stop-shop.