Customer Service

CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer experience solution that will effectively and efficiently:

• Manage customer queries
• Provide informed advice
• Handle consumer complaints with care

All within your preferred communication channel.

If you are concerned about how to transition from in-house to outsourced customer experience environments, we’ve got that covered. Our team has developed unrivalled expertise in this area, both at national and international level, across 92 markets. These highly trained customer experience agents will provide omnichannel customer service to your customer base, connecting over the phone, email, white mail, social media and live chat channels.

From consumer care lines, multi-lingual customer support, and response handling, through to first line technical support, order management, sales support and relationship management, we deliver exceptional customer experiences to drive customer satisfaction and engender brand loyalty.