Outstanding customer experience leads to strong, loyal relationships.
The satisfaction of your customers is paramount, which is why our front-line customer experience specialists are experts in listening to, engaging with and supporting your customers.
We are not just talking about great customer service outsourcing; we help you forge authentic human connections that fulfil your brand’s promise and delight your customers.
How can you be sure we know what we are doing?
CPM’s customer contact centres engage in over 27 million customer conversations every year. Our multilingual customer support teams become your customer experience teams, speaking in 26 languages across 92 markets around the world. Inbound response handling, technical helpdesks and care lines all provide opportunities for relationship development that turns repeat customers into lifetime customers and advocates for your brand.
Our online customer service teams monitor and engage on social media to manage all your online communities and facilitate customer conversations with online technical support.
From strong sales support through online order management, order tracking and payment processing services, CPM delivers complete customer experience solutions.