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I’m a Team Leader in the contact centre in Thame and I’ve worked within the Automotive Division for coming up to 9 years, progressing from Communicator to the Team Leader position.
Day to day I’m responsible for managing a team across multiple disciplines, looking after social media, front office, back office and car hire. I’m responsible for ensuring the team are focused on their individual and team SLAs and providing them with the knowledge and support to do their job. It is also essential that the team are kept motivated so a certain element of fun and crazy needs to be visible to keep the team engaged!
My team are what make me love working for CPM. Our strength is in our ability to work with each other; through mutual respect and knowing we are all in it together. The people make the business and my team certainly make coming into work enjoyable.