In 2016, Harvard Business Review published 5 Ways to boost your resilience at work stating that, according to the Centre for Disease Control and Prevention, a quarter of all employees view their jobs as the number one stressor in their lives, and describes stress as the “global health epidemic of the 21st century”.
With our worlds becoming ever more demanding and the stressors both in and out of the workplace continuing to increase, there is an emergent need to offer support and guidance to the workforce to help build resilience to effectively manage work life. Living in an environment where the overload of information is always present, and the ability to disconnect becoming harder, taking responsibility for our wellbeing is vital. We prioritise putting our phones on charge to ensure they have enough battery to function every day, but can we honestly say we do the same for ourselves?
Making an important skill stick, such as improving personal resilience, can be hard particularly when people may feel that they are too busy to take the time out. This is where the initial challenge begins, providing people with the right tools and skills in manageable bite sized chunks is key. It’s got to feel easy and interesting to the individuals for them to sit up, take note and change their habits.
We have found that engaging our teams with small nuggets of inspiring workshops and providing them with tangible techniques that work is driving a passion for improving mental toughness within the business. Tagging on a short 30 minutes at the end of our quarterly company briefings has become the perfect opportunity to have widespread positive impact that is vastly growing a healthy culture within the business.
One workshop that we hosted, which saw high positive outputs, focused on The Chimp Paradox theory by Prof. Steve Peters. Learning a simple technique of managing any unwanted thoughts or feelings and driving a more resourceful healthy output has resonated with all those who participated, and has driven a positive shockwave throughout our employees.
We are seeing improvements in how our managers manage their teams, in how the sales and field teams deal with resistance and generally higher levels of motivation across our head office and contact centres with some improvements noted in performance measures.
As a business, our dedication to supporting individuals improve resilience is having a positive impact on the performance of our teams, and our business. We believe we have a duty of care to ensure that our employees charge themselves as habitually as they charge their phones.
Nicole Kite, Training Manager
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