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    Our DNA

    We inspire and influence human behaviour

    It’s the unique CPM approach that makes us different. We bring ideas to life with commitment, energy and positivity.

    We care

    At CPM, we’re committed to making your vision a reality. We work hard behind the scenes to get the job done.

    We’re curious

    We believe in endless possibilities, and we shoot for the stars. Our insatiable curiosity will drive your business forward.

    We achieve together

    We create our solutions through teamwork and collaboration. CPM people work together to get results.

    We’re people people

    Meet our leadership team

    Find out more about the people who make up our successful leadership team. They’re a unique set of individuals with one thing in common; they’re all trusted, committed, engaged and determined to succeed. 

    Lorraine Butler

    CEO CPM UK & CPM Ireland

    Leading a team of great people, to deliver great results for great brands.

     

    Loves Continuous improvement. My family. Good food, good wine, good company and a good run to balance it out!

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    Andy Buck

    Chief Development Officer

    Leading the strategic development and growth strategies for CPM's clients through a laser focus on sales and sales innovation.

     

    Loves innovation, rock and rugby.

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    Claire Wicks

    People Director

    Champions an amazing employee experience for all of our colleagues during their time with us at CPM.

     

    Loves open water swimming, rollercoasters and travelling to new places.

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    Kirstin Knight

    General Manager, Cosine

    Leads our strategic commercial and client teams.

     

    Loves a challenge, never gives in and my greatest love - well it’s my four rescue cats.

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    Jonny Acton

    Commercial Director

    Leading and developing dynamic solutions for our clients to ensure we deliver amazing customer experiences.

     

    Loves Rugby, getting outdoors and challenging myself to learn new skills

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    Nick Wilcher

    COMMERCIAL DIRECTOR

    Developing and leading a passionate team to win for our clients with their consumers.

     

    Loves holidaying in Cornwall, wild walks, my family and hockey

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    Our responsibilities

    We are socially responsible

    CPM is committed to long-term corporate social responsibility. We believe in making a positive difference in people’s lives and the communities in which we operate. We’re serious about our DNA, our company culture and the world that we contribute to.

    Click here to read the CPM Corporate Social Responsibility Review 2020/21

    Community

    CPM always has and always will support the community around us. This promise manifests itself in a variety of forms from encouraging sport, health and fitness to education and active environmental support.

    Diversity, equity and inclusion

    Our workplace culture promotes inclusion, diversity and employee engagement. CPM has always set the highest ethical standards and encourages others to do the same.

    Environment

    CPM operations are monitored and evaluated to minimise the company’s environmental footprint through increased efficiency. Sustainability is a key element of our commitment to continuous innovation.

    Governance

    Whether we are representing our clients or ourselves, CPM maintains the highest ethical standards and complies with all legal and regulatory codes at industry, national and international level.

    Our global reach

    Discover the worldwide network of CPM
    Our achievements

    Awards and accreditations

    CPM has received many prestigious accolades, along with all the accreditations you’d expect from a prominent agency. Our reputation as a good employer has received special recognition, along with our work in diversity and inclusion.

    The CPM evolution

    Our story

    Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

    1936
    A small company was established offering ‘salesmen for hire’ in FMCG, Pharmaceutical, Government and Utilities
    1964
    Post-war, turnover reaches £100k
    1985
    CPM accelerate to the Number 1 spot for field sales
    1990's
    CPM acquires its first Telemarketing Contact Centre
    1994
    CPM Australia office opens
    1997
    European expansion across 8 markets
    2004
    CPM Barcelona Contact Centres opens as an EMEA multi-lingual hub
    2008
    CPM start expansion in Asia
    2016
    CPM launch Axis, insight & technology consulting divison
    2018
    CPM launch *shopt, an app created to be a virtual rep for brands
    2021

    CPM International Contact Centre opens a new multilingual hub in Bratislava

    2022

    What next??!

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