Sales Force Support

A flexible service portfolio - Adaptable to your needs.

Field Sales despatch will never be a case of "one size fits all" - different companies have different needs; even at a Brand-level there will be specialist requirements. For this reason, CPM's Logistics & Distribution Division has devised a flexible portfolio of services for Field Sales Support enabling us to deliver a solution to meet your needs specifically.

• On-line ordering from PDA's and laptops available 24/7 - UK, Europe and Worldwide despatch.
• Telephone ordering of stock items in normal office hours, with an optional out-of-hours service available
• On-line tracking of despatches available 24/7

• Complex kit packing, bulk despatches or despatch of individual items
• Print of project briefs or other documentation, plus match & attach to the specific sales promotion kits
• Flexible delivery solutions - delivery can be made to a field team's homes, direct to a retail outlet, to Nationwide secure stores, to Parcelforce depots for collection, or to your sales meetings; wherever your POS items are needed
• Resource, at the point of delivery, to load the stock into the sales team's cars, ensuring your team stay focused on their higher-value activities

Data Management & Fulfilment

Our dedicated data management unit provides a scaleable solution for any number of records - with data captured manually or scanned. Our in-house team ensures fast, flexible set-up times, plus improvement and management of contact data - so, if you have an application form, contract, research survey, competition entry or consumer offer, with or without banking of monies, we can provide you with the optimum data management and fulfilment solution.

Our in-house print capabilities allow for print and fulfilment of over one million single sheets per month, and our production unit has unlimited packing capability. We can despatch using your Royal Mail account or our own approved carriers and we can provide the packaging and select the most suitable and cost-effective despatch solution, with savings accruing directly to you.

• Opening
• Banking
• Data capture & data cleansing
• Data manipulation
• Promotional fulfilment of on-pack offers and e-commerce promotions
• Match and attach of membership cards
• Bespoke brochure packs
• Supply of packaging

Printing and Mailing

Throughout the print and pack process, we run multiple quality checks to match the right communications with the right enclosures, and mail merges can be run against bespoke programming to generate letters. These can include:

• Personalised printing - A6, A5, A4, A3 duplex and simplex
• Collation and hand-packing of letters
• Complex packing
• Letters, parcels and bulk stock despatch

Pick and Pack Collation

Entirely adaptable to your budget and business structure, Distinct is our industry-leading real-time Stock management system. Distinct generates stock management reports for total stock accountability, and it prints stock orders and generates picking lists for the production team collating your orders.

Frequent auditable quality checks are built into picking and packing processes to ensure preparation of accurate and professional packs.

Within Production we have a core team, with the processes and flexibility to increase resource, at short notice, to handle huge complex collation projects to tight timeframes. However, quality is never sacrificed in the name of speed.

• Complex picking and packing
• Kit collation
• POS kitting
• Full reporting and stock level management

Stock Management & Dispatch

From POS and promotional literature to food samples and high-value items, we can handle all storage and distribution requirements; stock is stored in clean, dust-free, temperature controlled dry warehousing with sophisticated monitoring, whilst high-value items are held in secure, independently alarmed areas.

Whether in-store POS or a consumer mailing pack, the end customer must receive promotional goods on time and in pristine condition - so every stock line is checked, photographed and booked onto our system within four hours of delivery.

• Secure storage
• Comprehensive stock management & reporting
• Store collections via field staff/carrier
• Return stock, sort, audit and re-book onto stock; scrap damaged surplus