Established in 1936 we design and deliver effective customer contact strategies for some of the world’s most forward thinking, successful and admired organisations.

As the UK’s (and Europe’s) number one field marketing company and a leading telemarketing company, we have up to 3,000 people working for us making 300,000 face-to-face, 120,000 phone and 10,000 web contacts each week.

Owned by the world’s largest marketing communications group, Omnicom, and operating globally, we specialise in ensuring that customers are contacted in the right place, at the right time, via the most appropriate channels.

The majority of our clients have been with us for many years, and our commitment to delivering what we say we are going to deliver has been recognised with many prestigious industry awards.

Our environmental objectives
In understanding our environmental aspects and their impact on the environment we have we have embarked on policy of sustainable development that will meet the needs of CPM while not compromising the ability of future generations to meet theirs.

We aim to achieve this through working with our clients and suppliers in a sustainable manner by complying with applicable legislation, preventing pollution, reducing waste and continually improving our environmental performance

Our key environmental objectives are to:
1. Reduce our carbon emissions
2. Reduce our consumption of natural resources
3. Increase our recycling and reduce our waste

To support our objectives and to continue to deliver real environmental improvements we have established a number of specific environmental performance targets and are actively working towards achieving them.

These include;
• Reducing carbon emissions from Company vehicles
• Reducing carbon emissions from Company buildings
• Reducing our consumption of paper and printer cartridges
• Reducing our consumption of water, gas and electricity
• Increasing our recycling of general office waste

Our environmental management system
This document forms a small part of our overall management system which has been developed to comply with the requirements of both ISO 9001 quality management system and ISO 14001 environmental management system standards.

The principles of our management system are built upon the ‘Plan–Do–Check–Act’ model, which is fundamental to both ISO 9001 and ISO 14001 standards and is intrinsically linked to our use of the balanced scorecard throughout the Company.

The scope of our environmental management system currently includes all activities at our head office location in Thame and our field teams.

Based on our current activities we have developed our environmental processes to ensure we maintain compliance to relevant legislation and improve our environmental performance. These processes are outlined in the table below:

Processes & procedures	Thame	Warrington	Crawley
QMS-000 Policy & MS overview
IMS-001 Management review
IMS-002 Document control
IMS-003 Internal audits
IMS-004 Control of records
ENV-000 Environmental policy & EMS overview
ENV-001 Environmental aspects & impacts
ENV-003 Legal requirements
ENV-005 I.T waste management
ENV-006 Facilities waste management
ENV-007 Emergency preparedness & response