
Matt Gibson, Head of Customer, Honda (UK) said:
"As provider of [our Customer Contact Centre] CPM has proved to be a valued partner and has contributed significantly towards our [Customer Services] win. In tough market conditions, great customer service is a key differentiator."
Colin Niklas, National Corporate Sales Manager, Mercedes-Benz UK Limited said:
"CPM's presence in the market place has allowed us to gain a deeper understanding of our customer base. Being our eyes and ears in the field, CPM has delivered key insight to drive future business thinking."
Martine Edgell, CRM Specialist, Mercedes-Benz UK Limited said:
"The Account team work very hard to understand our business objectives and issues, and constantly deliver a 5 star service. The contact centre has developed into a team I am proud to showcase around my business. Visitors to the Contact Centre are always impressed with the enthusiasm, professionalism and brand engagement of the communicators."
Welcome. CPM's Automotive Division was created to offer our clients a premium service and sales generation support. Our Automotive team has an enviable mix of sales, marketing and operational experience, drawn from all areas of the automotive industry.
We draw on our sector expertise and further capitalise on CPM's integrated services to provide Fleet Sales, Dealer Engagement Strategies, and Customer Care for our automotive clients. Planning and execution in top gear...
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