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Roz McGregor | Contact Centre Communicator

I’m a Communicator and a member of the Weekend and Evening team. My job is to respond to emails, inbound phone calls and web chat.
I’ve been working for PSA for 8 months now, but this isn’t my first experience of CPM. I worked on the L’Oréal campaign and when that came to an end I stayed in close contact with my manager to see whether the right opportunity would come up for me – and it did!
I enjoy working for CPM because it offers me the flexibility I need to continue with my degree. My personal experience of CPM is that they are always prepared to listen, to guide and to help when it is needed, and that’s something I really appreciate. I feel like a valued member of the team and that’s what makes it a job worth doing.

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