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I’ve worked for CPM for three and half years and am currently working as an MI & Operations leader as part of our contact centre operations team.
Within my current role it’s my job to manage the operation of multiple fast paced contact centre teams. It is my responsibility to ensure that client service levels are achieved each month and to complete accurate, quality reporting to relay this back to our clients. I also ensure the teams have the resource and information they require to be able to perform their roles to the best of their ability. This involves providing new starter training, regular refresher training, producing and maintaining process documents etc. It is also my responsibility to manage client expectations and respond to any client requests in a timely manner.
I enjoy the variety that my role provides – no day is ever the same. I enjoy the challenges that it presents to me as I thrive on overcoming and successfully completing a new challenge and I also enjoy the relationships I have built throughout the CPM business and with my clients. It’s these elements alongside the strong people that CPM has within its family which make me love working here and make me passionate about continuing my career with CPM.